Refund Policy

RETURNS

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We hope that you love your Le'Ethan items however we aim for everything to be right for you, so if you require a exchange or refund please email returns@shopleethan.com.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

For hygienic reasons we also do not accept returns for earrings and undergarments.

To complete your return, we require a receipt or proof of purchase. The return address is displayed on the front of the shipping label of your parcel however if it is misplaced please get in touch at returns@shopleethan.com. Unfortunately, our returns are not free at the moment, so the return shipping fee will have to be paid by you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@shopleethan.com.

Sale items: 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@shopleethan.com and send your item to: 151 S Highland Ave, 4D, Ossining, NY, 10562, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.